Privacy Policy

1. Introduction

SteadyIT Solutions ("we", "our", or "us") is committed to protecting the privacy of individuals who interact with our website and services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA), Canada's federal private-sector privacy law.

By using our website at steadyitsolutions.ca or contacting us through any means, you consent to the practices described in this policy.

2. What Personal Information We Collect

We collect only the personal information necessary to provide our services and respond to inquiries. This may include:

• Your name
• Business name
• Email address
• Phone number
• The nature of your IT inquiry or service interest

We collect this information only when you voluntarily submit it through our contact form or communicate with us directly via email or phone.

We do not use tracking cookies, analytics platforms, or any third-party advertising technologies on this website. No personal information is collected passively through your visit.

3. Why We Collect Your Information

We collect personal information for the following purposes:

• To respond to your inquiry or service request
• To provide IT consulting services you have engaged us for
• To communicate relevant information about your project or engagement
• To maintain records of our business interactions as required

We will not use your personal information for any purpose other than those identified above without obtaining your prior consent.

4. Disclosure of Personal Information

We do not sell, rent, or trade your personal information to any third party.

Your information may be shared in limited circumstances:

• Service providers: Our website is hosted on Cloudflare Pages. Contact form submissions are transmitted via Cloudflare's infrastructure and the MailChannels email delivery service. These providers process data only to facilitate delivery and do not retain or use your information for their own purposes.
• Legal obligations: We may disclose personal information if required to do so by law or in response to a valid legal request from a government authority.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Inquiry records are generally retained for the duration of a business relationship and for a reasonable period thereafter for reference and legal purposes.

When personal information is no longer required, it is securely deleted or anonymized.

6. Security Safeguards

We take the security of your personal information seriously. We implement appropriate technical and organizational safeguards to protect your information against unauthorized access, disclosure, alteration, or destruction. These measures include encrypted communications (HTTPS/TLS), restricted access to contact data, and secure email practices.

While we take reasonable precautions, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

7. Your Rights Under PIPEDA

Under PIPEDA, you have the right to:

• Access the personal information we hold about you
• Correct any inaccurate or incomplete personal information
• Withdraw consent to the collection, use, or disclosure of your personal information at any time, subject to legal or contractual restrictions
• Be informed of the existence, use, and disclosure of your personal information
• File a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated

To exercise any of these rights, please contact us using the information below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated policy will be posted on this page with a revised effective date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact our Privacy Officer:

If you are unsatisfied with our response, you may contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca or 1-800-282-1376.